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Policies

Policies

Terms and Conditions

You can shop securely at www.cisvariety.com and www.cigarcuttersandmore.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram  to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy 
cisvariety.com and cigarcuttersandmore.com is registered with the Authorize.Net Verified Merchant Seal program.

PayPal Security & Privacy

Is PayPal safe to use?

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
For more information see: https://www.paypal.com/

CISvariety offers the following Returns Policy:

Upon receipt of your order, please check your merchandise thoroughly. If your items were damaged during shipping, please contact customer service. All items shipped by truck freight must be inspected at the point of delivery. Any visible or concealed damage must be immediately logged with the driver in order to process a claim. A Return Authorization must be issued through customer service before any merchandise is returned. Pending inspection, an exchange, credit or refund will be issued based on the item value. Delivery charges are non-refundable.

Refund and Return Policy: 

You must contact us for a RMA# or returnes can not be excepted.

Customer can return an item for refund or exchange if he/she is not satisfied with the quality of the product. Refunds/Returns are only processed with following rules taken into consideration. (NO EXCEPTIONS MADE):

Item has to be returned within 30 days of purchase for refund with exception of all Christmas gift purchases can be returned within 15 days after Christmas.

The item should be in unused and undamaged condition. Product in damaged, used or scratched condition will not be applicable for refund.

Only the cost of the item is refunded in case of return.

WE DO NOT SELL USED OR REFURBISHED ITEMS.(unless marked as so) If there is some technical problem with an item that has been used, then please contact us before returning it to the manufacturer for repair/replacement. We do not hold responsibility of used items.

If product you received a product that was defective or it was an incorrect product, we will exchange it for the same product within 15 days of your order date.
 
We require a copy of the order or packing slip to be returned along with a note explaining the reason for return. 
Returned items without the original box and warranty papers will not qualify for refunds.

Privacy Statement

CISvariety is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to cisvariety@yahoo.com with 'unsubscribe' as the subject line.

CISvariety does not and will not, sell, trade or rent your personal information to others.

Shipping Policy

At CISvariety we ship USPS, Fedex or UPS. Heavy weight items will ship with a freight carrier. 

Handling Time

In most cases, item will ship out in 1-2 days excluding weekends and holidays.

International Shipping

Most our items can be shipped international. We may ship these items USPS, FedEx or UPS. Please contact us for International shipping rates.
Please see Customs Policy below.

Customs Information:

Risk of loss and title for merchandise shipped internationally will pass to the customer upon our delivery to the carrier. You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you; Cisvariety has no control over these charges and cannot predict what they may be.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery dates.

Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Cisvariety, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.

International customs regulations require that the value of packages being sent internationally is clearly marked on the outside of the package.

Backorders

Items not in stock will be labeled as backordered on the site.  Should you choose to add a backordered item to your cart, it will be sent out at a later date. We will contact you in this case.

Sales Tax

Please NOTE: that customers shipping to California Addresses will be charged 7.25% state sales tax. All other states are exempt from sales tax at this time.

Refused Shipments

If you decide to refuse any shipments from CISvariety, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to CISvariety. This amount will be deducted from your merchandise refund.

Shipping and Handling Questions

If you have any other questions or problems concerning our shipping policy, please feel free to email us at cisvariety@yahoo.com or call us at 530-355-1532

Contact customer service at: cisvariety@yahoo.com
Phone: 530-355-1532
If no answer, please leave a message.